At Kilts4Men.com, customer satisfaction is very important to us. If you’re not completely happy with your purchase, we’ll do our best to make things right. Please read our return and exchange policy below before requesting a return.
Our 30-Day Money-Back Promise
We stand behind the quality of our products and want you to shop with confidence. That’s why we offer a 30-Day Money-Back Guarantee on eligible items.
If your purchase meets the conditions outlined below, you may request a return or exchange.
Return & Exchange Timeframe
You can request a return or exchange within 30 days of receiving your order.
If you receive the wrong item or a product with a manufacturing defect, please contact us within 7 days of delivery so we can resolve the issue quickly.
Conditions for Returns
To qualify for a return or exchange, your item must:
Be unused, unworn, and unwashed.
Be returned in its original condition.
Include all original tags and packaging.
Include the original invoice or proof of purchase.
Be accompanied by our completed Return Form.
Items that show signs of use, damage, or alteration may not be eligible for a refund or exchange.
Refunds
Once we receive and inspect your returned item, we’ll notify you of the outcome.
If your return is approved:
Your refund will be issued to the original payment method used by you when placing the order.
Original shipping charges are not refundable.
Refund processing may take up to 15 business days after approval.
Depending on your bank or payment provider, it may take an additional 20–25 business days for the funds to appear in your account.
Exchanges
If you would like a different size or need a replacement for an approved item, we will process the exchange after your returned product has been inspected.
Replacement items are shipped only after the original item has been received and approved.
Change of Mind
We do not accept returns or exchanges simply because you changed your mind after placing your order. We encourage customers to carefully review product descriptions, measurements, and customization details before purchasing.
Defective or Incorrect Items
If your order arrives damaged, defective, or different from what you ordered, please contact us within 7 days of delivery at [email protected] with your order number and clear photos of the issue.
Our team will investigate the matter and arrange an appropriate solution as quickly as possible.
Return Shipping
Unless the return is due to our mistake or a manufacturing defect, customers are responsible for the cost of returning the item.
We recommend using a trackable shipping service, as Kilts4Men.com cannot be responsible for returns lost during transit.
Items That Cannot Be Refunded
Refunds or exchanges may not be available for:
Products that have been worn, washed, or altered.
Items returned without original tags or packaging.
Returns sent after the allowed return period.
Damage caused by normal wear, improper use, washing, or mishandling.
Lost or Stolen Deliveries
Once a shipment has been marked as delivered by the courier, we cannot be held responsible for packages that are lost or stolen after delivery. Please ensure someone is available to receive your order.
Return Processing
After your returned package reaches our facility, please allow up to 2 weeks for inspection and processing.
Any refund or exchange will only be completed after the returned item has been approved by our quality team.
How to Return an Item
Complete the Return Form.
Place the unused item back in its original packaging.
Include the original invoice or proof of purchase.
Ship the package to the return address below using a reliable courier with tracking.
Return Address
Kilts4Men.com
Street No 2, Saleem Town Near Pak Field Corporation Pasrur Road, Sialkot 51310, Pakistan
Email: [email protected]
Phone: +92 320-8804416